According to Thomas Wedell-Wedellsborg's article on HBR, most organizations believe they are not good at problem diagnosis.

(This is a theme I am following on from my post regarding problem framing from yesterday.)

The author goes on to say " The point of reframing is not to find the “real” problem but, rather, to see if there is a better problem to solve."

These are the seven practices for effective reframing the author suggests we look at:

(1)Establish legitimacy: Before applying the method of reframing, one must first establish its legitimacy in the group setting. This can be done by sharing a concise example that explains the concept. Establishing legitimacy can help ensure people consider alternative perspectives.

(2)Bring outsiders into the discussion: Including individuals who aren't deeply involved in the situation can help bring fresh perspectives. These people can challenge the group's preconceived notions about the problem. They must feel safe to speak their minds and should not provide solutions.

(3) Get people’s definitions in writing: People often have different understandings of what a problem is. Asking everyone to provide their definitions of the problem in writing can help uncover these differences and lead to reframing. - I really like this one and have used variation of this myself

(4) Ask what’s missing: During discussions about a problem, the focus tends to be on the details of the problem, neglecting what might be missing from the description. Asking what is not captured in the problem's definition can help provide a more comprehensive understanding

(5) Consider multiple categories: Thinking about the problem from various angles can lead to different problem framings. Whether the problem is viewed as an incentive issue, an expectations problem, or an attitude problem can all lead to different solutions.

(6) Analyze positive exceptions: Examining instances when the problem did not occur can uncover new perspectives. Such "bright spots" can reveal hidden factors that have been overlooked - here again, not only looking at barriers but also things that enable.

(7) Question the objective: Another way to reframe a problem is by questioning the objectives of the involved parties. Understanding the real goals and desires of all participants can lead to new ways of framing the problem - I wonder how many times this is done. - I try and get different perspectives on what the objective is prior, and then run sessions to align and see if there is agreement among different members with regard to the objective.

What do you think about these 7 practices? Have you ever practiced any?

P.S - The author has a book as well: What's Your Problem?: To Solve Your Toughest Problems, Change the Problems You Solve